Shipping Policy
Australia Wide Shipping
At Cudodi we use Australia Post and Sendle to deliver your purchases depending on delivery address. We can deliver to both physical residential or business address. We aim to dispatch your order within 48 hours of cleared payment, during weekdays, on in stock items.
The postage price includes shipping and handling and packaging costs.
Pricing:
STANDARD Australia wide delivery (with tracking) - Free on all orders
EXPRESS Australia wide delivery (with tracking) - Calculated at checkout.
STANDARD and EXPRESS New Zealand shipping is calculated at checkout.
Please note FREE delivery applies to STANDARD Australia wide delivery only.
Timing:
STANDARD Australia wide delivery (with tracking) – 4 to 7 business days
EXPRESS Australia wide delivery (with tracking) – 2 to 4 business days
STANDARD New Zealand wide delivery (with tracking) – 10 to 14 business days
EXPRESS New Zealand wide delivery (with tracking) – 7 to 9 business days
Please note major delivery time delays being experienced by Australia Post and Sendle due to COVID-19 and local restrictions. These delays are out of our control.
Tracking:
Tracking number is provided via email. We ask you to ensure that your email address is correct and you monitor your inbox, including junk mail.
International Shipping to other countries:
At Cudodi we use Sendle, Australia Post and their affiliates overseas including your counties’ local postal services, to deliver your purchases depending on your location. We aim to dispatch your order within 48 hours of cleared payment, during weekdays, on in stock items.
Please make your enquiry regarding your specific international destination by emailing info@cudodi.com.au or fill out Contact Us form. Please include exact delivery address and any other relevant information for us to better address your query.
Pricing:
Standard International Shipping - PLEASE ENQUIRE
Express International Shipping – PLEASE ENQUIRE
Timing:
Delivery time frames will vary greatly depending on your destination, and limited control is available outside of Australia once the parcel is posted.
Standard International Shipping – PLEASE ENQUIRE
Express International Shipping – PLEASE ENQUIRE
Tracking:
Tracking number is provided via email. We ask you to ensure that your email address is correct and you monitor your inbox, including junk mail.
International Customs Charges:
Where applicable, some order may incur a customer or duty import charge based on your countries’ regulations and laws. We do not have control over these charges. It is customers’ responsibility to make enquiries with your local customs office.
In the event of duty charges, they are to be paid by the customer upon delivery of the parcel. Orders cannot be returned to ‘Cudodi’ in the event and we will not pay these customs charges on customers behalf. If you refuse to pay customs charges, your parcel may be abandoned, and ‘Cudodi’ will not be held responsible for any loss of funds as a result.
Postage Terms and Conditions
At Cudodi we strive to deliver best possible customer service and delivery options for our customers. Please make yourself aware of the following;
Incorrect address or returned parcels:
We cannot be held responsible for incorrectly entered delivery address by the customer. If we with the help of our postal providers are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, an extra postage fee will apply to redeliver. In such event, we will contact you to consider your options.
Undelivered parcels or parcels with missing contents:
In the event that your package is lost in transit, undelivered or items are missing or damaged in transit, we require you to immediately contact us at info@cudodi.com.au or fill out Contact Us form and provide your purchase order number, your personal details and all relevant information to start the investigation including any photos. Please ensure that a period of minimum 21 days have passed before contacting us regarding a lost package. We will then commence investigation with our delivery partner and will await the outcome of that investigation before proceeding further.
Refunds for missing items or items damaged in transit will be credited to your original method of payment, to the value of the original invoiced item. In case you choose a replacement, this will be for the original item purchased if available in stock. If these goods were on sale, a store credit to the same value of the original invoice will be applied. Please ensure that you contact us immediately if you are missing items in your parcel or your items are damaged in transit.
Please Note:
If you advise us that you would like your parcel to be left without signature (Authority to Leave), we are not responsible for the loss of the parcel or failure to deliver the parcel. We take no responsibility if a parcel is not received if it has been scanned as ‘Delivered’ and in this event it will be customers’ responsibility to follow up with the delivery service using the tracking details we have provided. This also applies to contactless methods of delivery currently used due to COVID-19 restrictions.
We are not able to make changes once an order has been received. This includes and not limited to: personal details, products purchased, combining orders, refunding shipping costs, changing shipping type selected and adding discount codes. Once your order is delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon delivery. If you have requested a recipient who is not you for delivery purpose (e.g. as a gift), then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment of order by us.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Please note that COVID-19 has impacted delivery dates and it may be longer for you to get your purchase.
